CUSTOMER SUCCESS PROGRAMS
ESG’s Customer Success Programs (CS Programs) are perfect for Customer Success organizations with low to medium levels of maturity, or those looking to quickly accelerate their capabilities in specific areas. CS teams that lack the expertise and/or resources to build or optimize processes, documentation, and customer-facing assets will quickly see their library of operational elements expand.
We’ll work together to clearly define and create outputs like journey maps, CSM playbooks, customer health formulas, tool deployment, and digital assets. Each CS Program is led by an ESG Program Manager, who will coordinate with the ESG team members whose skillsets best match each client’s needs. Teams are right-sized based on skillset and capacity.
Customer Success Programs range from $25,000 to $100,000 per month with a six-month minimum commitment. Pricing is driven by customer gaps & priorities, skillset & seniority required, velocity & speed desired, and level of effort & team size required.